Terms of Service
These Terms govern your use of the DentalCad Hub platform. By creating an account or using the platform you agree to them in full. Please read section 4 (clinical responsibility) and section 14 (limitation of liability) carefully — they limit our obligations to you.
DentalCad Hub · DentalCadHub.com — Destiny Cup SRL, J2020015243407, RO43317526, Str. Nerva Traian 9, Bucharest 031042, Romania
v1.0 · 2026-08-01
1. Who we are
DentalCad Hub (DentalCadHub.com) is operated by Destiny Cup SRL, a company registered in Romania under registration number J2020015243407, fiscal code RO43317526, with its registered office at Str. Nerva Traian 9, Bucharest 031042, Romania ("we", "us", "the platform"). "You" means any person or organisation using the platform, whether as a client (dentist or laboratory) or as a provider (designer or laboratory).
2. What the platform is — and is not
We provide a venue where dental professionals can find each other, communicate, exchange files and manage their own projects. That is the entire service. We do not design, produce, mill, inspect, review, validate, approve, deliver or ship anything. We are not a dental laboratory, not a healthcare provider and not a party to, agent of, broker for or guarantor of any agreement made between users. Any contract for design or manufacturing work is concluded directly between the two users, on terms they set themselves.
3. Eligibility and your own compliance
The platform is intended for dental professionals, laboratories and their staff. You warrant that you hold every licence, registration, qualification and insurance required by the law and professional rules that apply where you operate, that your use of the platform does not breach those rules, and that all information on your profile is accurate and not misleading.
4. Clinical responsibility rests with the hiring professional
This is the most important term in this agreement. Providers offering design services on the platform are independent third parties. They are not our employees, subcontractors or representatives. We do not verify their qualifications, and a designer may not be a certified dental technician or hold any dental qualification at all. If you are a dentist or laboratory engaging a provider, you remain the responsible professional. You must review, verify and validate every design before it is used, and you accept full clinical, professional and regulatory responsibility for any work you accept and for its effect on any patient. Accepting delivered work through the platform confirms that you have carried out that review. We accept no liability whatsoever for clinical outcomes, remakes, revisions, patient injury, complaints or claims arising from work exchanged through the platform.
5. No vetting, no endorsement
Profiles, portfolios, ratings, reviews, stated qualifications, software skills and availability are supplied by users themselves and are not verified by us. We do not endorse, recommend or guarantee any user, and search ranking is not a recommendation. You are solely responsible for choosing who you work with and for carrying out your own due diligence.
6. Independent parties
Nothing in these Terms creates an employment relationship, agency, partnership or joint venture between you and us, or between you and any other user. Each user is responsible for their own taxes, social contributions, insurance, invoicing and legal compliance.
7. Payments between users
We never hold, process, escrow, secure or guarantee any payment between users. All payments for design or manufacturing work are made directly between the two parties, using methods they choose, entirely outside the platform. We are therefore not responsible in any way for payment, late payment, non-payment, underpayment, overpayment, refunds, chargebacks, fraud, currency conversion, taxes or fees arising between users. Any status displayed on the platform (such as "payment marked as sent") is only a note recorded by a user for their own convenience and is not verification or confirmation by us that a payment was made.
8. Tokens, subscriptions and fees
The only money we receive from you is for subscriptions and tokens, paid to Destiny Cup SRL. These are payments for access to the platform's digital resources — listings and visibility, messaging, file storage, notifications, email delivery and related infrastructure. They are not a commission, a percentage, a success fee or a charge on the value of any work, and we take no share of what users pay each other. Tokens are consumed on use, hold no monetary value, are not a deposit, escrow or credit balance, and cannot be exchanged for cash. Except where a mandatory law requires otherwise, tokens and subscription fees are non-refundable, including where an account is suspended or terminated for breach of these Terms.
9. No off-platform circumvention
You must keep communication and collaboration on the platform. You must not share or solicit email addresses, phone numbers, messaging handles, social media accounts, links or any other contact details for the purpose of continuing a collaboration outside the platform, and you must not attempt to move an introduction made here to another channel. Breach results in immediate termination of your account with no refund of tokens or subscription fees, at our sole discretion and without notice.
10. Patient data and confidentiality
You must anonymise or pseudonymise patient data before uploading anything to the platform. Do not upload names, contact details, identification numbers, images or any other data that identifies a patient unless you have a lawful basis and any consent required. As between you and us, you are the controller of everything you upload and we act only as a processor on your instructions. You are responsible for your own compliance with the GDPR and any equivalent law, including your agreements with patients and with the other user. Users must treat case information received through the platform as confidential and use it only for the case concerned.
11. Files, intellectual property and licences
You keep ownership of the files and content you upload, and you grant us a limited licence to host, store, transmit and display them solely to operate the platform. By uploading you warrant that you hold the necessary rights. Ownership of, and rights in, a design produced for a case are a matter for agreement between the two users. In the absence of a written agreement between them, rights transfer to the client on full payment. We take no position in, and no responsibility for, any dispute over ownership, reuse, copying or infringement, and we grant no rights in any user's work to anyone.
12. Acceptable use, suspension and termination
You must not misuse the platform, including by posting false or misleading information, impersonating anyone, harassing other users, uploading malware or unlawful content, scraping, reverse engineering, operating multiple accounts to evade limits or penalties, or using the platform for anything unlawful. To enforce this, we link accounts that are used on the same device or network. An account used on the same device as an account under a dispute penalty may be restricted automatically. If this happens by mistake (for example, a computer shared within a clinic), you can ask for a manual review by replying to our email. We may suspend, restrict or terminate any account, remove any content and refuse service at our sole discretion, with or without notice or reasons, and with no compensation and no refund of tokens or fees. You may stop using the platform and close your account at any time.
13. No warranty
The platform is provided "as is" and "as available". To the fullest extent permitted by law we exclude all warranties, express or implied, including any warranty of merchantability, fitness for a particular purpose, accuracy, uninterrupted or error-free operation, or fitness for any clinical, diagnostic, regulatory or commercial purpose. The platform is a communication and project-management tool. It is not a medical device, it performs no clinical function, it gives no clinical or professional advice, and it must not be relied on as any part of clinical judgement.
14. Limitation of liability
To the fullest extent permitted by law, we are not liable for: clinical outcomes, remakes, corrections or rework; injury, harm, complaints or claims involving any patient; the acts, omissions, quality, timeliness, honesty, qualifications or solvency of any user; payment or non-payment between users; loss of profit, revenue, business, goodwill, data or opportunity; or any indirect or consequential loss. Where we are found liable despite the above, our total aggregate liability for all claims is limited to the lower of (a) the total fees you actually paid to Destiny Cup SRL in the three (3) months immediately before the event giving rise to the claim, or (b) EUR 100. Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, including liability for death or personal injury caused by our negligence, or for fraud, gross negligence or wilful misconduct. If any part of this section is held unenforceable, it applies as if reduced to the minimum extent necessary to make it enforceable, and the rest of these Terms remain in force.
15. Indemnity
You agree to indemnify and hold harmless Destiny Cup SRL, its directors, staff and contractors against all claims, demands, proceedings, losses, damages, fines and costs (including reasonable legal fees) arising from your use of the platform, your work or the work you accept, your breach of these Terms or of any law, or any claim brought by a patient, an employer, a professional body, an authority or another user in connection with your activity.
16. Availability, storage and force majeure
We do not guarantee uninterrupted availability, and we may change, suspend or discontinue any part of the platform at any time. We provide no guarantee of file retention, backup or recovery — keep your own copies of everything you upload or receive. We are not liable for failures caused by events beyond our reasonable control, including outages, connectivity failures, third-party service failures, cyber attacks, strikes, natural events or acts of authority.
17. Disputes between users
Disputes between users are theirs to resolve. The platform's reporting and dispute tools exist only to help users record and discuss an issue. We may, entirely at our discretion, look at a report and take action on an account, but we are under no obligation to investigate, mediate, arbitrate or decide anything, we do not adjudicate quality or payment, and any step we take is not arbitration and creates no liability for us. If a dispute about undelivered work or unpaid money is upheld (including when the accused party does not respond in time), the accused party's account may be restricted and then suspended, and a token penalty is charged to their wallet: double the goodwill amount granted to the other party. The penalty is charged even if it takes the wallet balance below zero. While the balance is negative, the account cannot post, bid on or accept cases. Any later token purchase repays the debt first. Goodwill tokens are not a refund, hold no cash value, and do not mean the platform accepts any responsibility for the dispute. Suspended accounts can ask for a manual review.
18. Changes, governing law and contact
We may update these Terms; the current version is always published at DentalCadHub.com and continued use after publication constitutes acceptance. These Terms, together with our Privacy Notice, are the entire agreement between us and replace any earlier understanding or representation; you confirm you have not relied on anything not written here. These Terms are governed by Romanian law, and the courts of Bucharest, Romania have exclusive jurisdiction, without prejudice to any mandatory right you may have to bring proceedings elsewhere. To report content, raise a complaint or contact us on any matter in this document, write to Destiny Cup SRL, Str. Nerva Traian 9, Bucharest 031042, Romania, or use the contact details published on DentalCadHub.com. If any provision is held invalid, the remainder stays in effect.
Questions about this document? Write to us at support@dentalcadhub.com